Welcome to Al Araj . We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, www.alaraj.store , or purchase our products and services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to improve our services and provide a seamless shopping experience.
1.1 Personal Information
When you interact with our website or make a purchase, we may collect:
– Name
– Email address
– Phone number
– Shipping and billing address
1.2 Non-Personal Information
We also collect non-personal data for analytics and website performance, including:
– IP address
– Browser type and version
– Pages visited and time spent on our website
– Device information (e.g., mobile or desktop)
– Cookies and tracking data (see Section 6)
2. How We Use Your Information
We use the collected data for the following purposes:
– To process orders and deliver custom and retail shoes
– To communicate with you regarding your orders, queries, or support requests
– To improve our website and customer experience
– To send marketing communications (only if you have given consent)
– To detect fraud and enhance security
– To comply with legal requirements under Pakistan’s data protection laws
3. How We Share Your Information
We do not sell, trade, or rent your personal data. However, we may share your information with:
– Service providers (e.g., courier companies, payment processors, IT services) to fulfill orders
– Legal authorities, if required by law for fraud prevention or security purposes
– Marketing partners, if you opt into promotional communications
All third-party service providers are required to protect your information and use it solely for service-related purposes.
4. Data Security & Protection
We implement strict security measures to protect your data against unauthorized access, misuse, or alteration. These measures include:
– SSL encryption for secure transactions
– Restricted access to personal data within our company
– Regular security audits and monitoring
However, no online platform is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary for order processing, legal compliance, and business purposes. Once data is no longer needed, we securely delete or anonymize it.
– Order records: Retained for at least 5 years (for tax and legal purposes)
– Marketing data: Retained until you unsubscribe or withdraw consent
– Inactive accounts: Deleted after a reasonable period of inactivity
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:
– Remember your preferences and shopping cart items
– Analyze website traffic and user behavior
– Improve website performance
6.1 Types of Cookies We Use:
– Essential Cookies: Required for website functionality
– Analytical Cookies: Help us understand user interactions
– Marketing Cookies: Used for personalized ads and promotions
You can manage cookie preferences in your browser settings.
7. Your Rights & Choices
Under Pakistan’s laws, you have the following rights regarding your personal data:
– Right to access: Request a copy of your data
– Right to correction: Update inaccurate or incomplete information
– Right to deletion: Request data removal (subject to legal obligations)
– Right to withdraw consent: Opt out of marketing communications
– Right to data portability: Request data transfer to another provider
To exercise your rights, contact us at alarajofficial00@gmail.com.
8. Third-Party Links & Services
Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for their privacy policies or practices. Please review their policies before providing personal information.
9. Policy for Minors
Our services are intended for individuals *aged 18 and above*. We do not knowingly collect data from minors. If you believe a minor has provided us personal data, please contact us for immediate removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically for updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Al Araj
Email: alarajofficial00@gmail.com
Phone: +923324073521
Address: 921-C Maulana Shoukat Ali Road, Faisal Town, Lahore.
This Privacy Policy complies with Pakistan’s Personal Data Protection Bill and other applicable laws. Your continued use of our website indicates your acceptance of this policy.